USPS Priority Mail
We ship to continental U.S. states, plus Alaska and Hawaii.
Shipment to Canada is available and will ship to credit card billing address only.
Shipment to international destinations is available. Shipping outside of the U.S will be at your own risk You may be provided with a tracking number at an extra cost for the carrier we sent your item with. We cannot be held liable for any lost or stolen merchandise. If such a case should occur, refunds will NOT be provided for shipping or missing merchandise.
We do not ship to PO BOX, APO/FPO addresses. We apologize for any inconvenience.
Please make sure you enter the correct shipping address, we are not responsible for reshipment if you provided an incorrect shipping address. We are NOT responsible for reshipment if your packages are lost during transit on returns. Reshipment charge will apply for reshipment.
Processing Time will depend on your payment verification procedure.
ALL OF OUR ITEMS SHIP OUT USUALLY WITHIN 24-48 HOURS Please allow 5-7 business days for delivery within the US and 10-14 days for international delivery, however, in most cases your order will arrive sooner. All orders are shipped with fully insured in transit.
Cancellations: We will issue a credit to any and all cancellations requested before an item is shipped. The cancellation fee for this is 5% of the total sale price. This fee covers the cost of administration and credit card back charges to our site.
RETURNS & EXCHANGES: Our bags are top of the line. We inspect each bag before shipping. We do not give refunds or accept returns on any of the items we sell. All sales are final. All of our items come with a 7-day exchange guarantee ONLY, from date of receipt. During which you can return the item for an exchange towards something else of equal value or lesser value. All exchanges are shipped at the expense of the customer. In addition, any difference in price should also be included in the payment. Any exchange received without proper payment or authorization will be marked Refused / Return to Sender. Exchanged items must be new and unused, and in unworn condition. "New and Unused" means that there are no scratches, marks or blemishes on the item, lost or stolen parts (screws, clasps, stems), damage due to personal use, misuse or negligence: We do not accept exchanges after 7 days from the official delivery confirmation date. We do not accept exchanges of any item with any indication that it has been used or damaged (No Exceptions). THEY WILL BE MARKED RETURN TO SENDER. It is very important that you include a note with your name, address, valid e-mail address, phone number and your date of purchase, order/invoice number and form of payment should also be included. This will speed up the process!
HOW TO EXCHANGE PRODUCTS: Please email us for an exchange number within 3 days of arrival, include this number and a reason for a Return and ship it back to us with your merchandise. * Indicate what is wrong with the merchandise and what you are looking for. Also include your name/address along with your email, order number and approximate purchase date. Remember that shipping is at the expense of the customer. * Please e:mail and tell us a package is coming back, provide us with a tracking number and carrier you used. The product is subject to final inspection before your exchange is processed. Allow 1-2 week for the exchange to be processed.
THINGS TO REMEMBER: For Exchange, the Bag must be in the exact same condition you received it in. All accessories and tags must be included. * Please email or call us to tell us a package is coming back * All returns must be insured - we are not responsible for products damaged/lost in mail when you ship them back to us. * Lost packages require a mandatory 30-day waiting period before refund. This allows us to track and place a claim on package. * Please allow up to 1-2 weeks for a replacement to arrive. * If exchange is more than original purchase please enclose money order or how you would like to pay the price difference * If there are any other problems, we will make sure that everything will be negotiated to both parties satisfaction. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be exchanged for a new product. Note: All orders regardless of payment require up to 5 business days to process (test and check the product, clear check/money order orders, etc.). By purchasing an item from www.bagways.com you are legally agreeing to, and shall abide by, the terms set forth in this return & exchange policy above.
Thank you.
Sincerely, sales@bagways.com
www.bagways.com
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